Shipping Update: Annual Inventory Advisory
Please be advised that our warehouse and distribution center are conducting an annual inventory from January 1 to January 9, 2025. During this time:
- Orders will continue to be processed; however, there may be delays in invoicing and tracking updates due to year-end processes.
- Deliveries will resume on January 10, 2025.
We appreciate your patience and understanding as we ensure our operations run smoothly for the year ahead. If you have any questions or concerns, please feel free to contact our customer service team.
Thank you for choosing Cuisipro.
SHIPMENT PROCESSING TIME
We process all in stock orders during regular business hours (Monday to Friday) excluding holidays. We will make our best efforts to ship your order in a timely manner however delays do occasionally occur beyond the control of Cuisipro.
FREE SHIPPING
On orders $49 - before taxes & after applicable discounts (Applicable for USA & Canada, with the exception of Nunavut, NWT & Yukon)
SHIPPING FEES
$10 flat rate for orders under $49 in the local currency for USA & Canada.
*Some remote locations may require additional shipping charges.
INTERNATIONAL ORDER
For international orders other than USA & Canada, please contact our support team at info@cuisipro.com if you are from a country outside of Canada & USA before you place the order to get most affordable price.
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES
Unfortunately, we are unable to ship to PO Boxes
DELIVERY ADDRESS ACCURACY:
In order to ship your package, we require a complete street address with zip/postal code to ensure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. We will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.
ORDER CANCELLATIONS
Please contact our support team if you need to cancel your order for any reason. If you have already submitted your order, it may be too late to cancel. However, once you receive it, you can return the order, and you will be responsible for any delivery costs related to that order.
DAMAGED, LOST OR SHORT SHIPMENTS
If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Damaged, lost or short shipments should be reported to our support team immediately so that we can re-ship the merchandise and/or file a damage claim with the appropriate carrier. Please save all packaging material and damaged goods exactly as they were delivered before filing a claim.
QUESTIONS
Please note that this shipping policy only applies to products purchased at www. Cuisipro.com.
If you have any questions concerning our policy, please contact us.
